This Privacy Policy explains in detail how Company ("we", "us", "our") collects, uses, stores, processes, and protects personal data when you access bellorive.com (the "Website"), place an order, communicate with customer support, or otherwise interact with our services (collectively, the "Services"). For the purposes of this policy, "you" refers to any visitor, customer, or individual whose personal data we process. By using the Website or the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website or the Services.
We collect personal data that you voluntarily provide to us when you place an order, create an account (if available), subscribe to communications, or contact customer support. This information may include your name, email address, telephone number, billing address, shipping address, and details of the products you purchase. We use this information to process transactions, confirm orders, arrange delivery, handle returns and refunds, and provide customer service. Without this information, we may be unable to perform our contract with you.
In addition to the information you provide, we automatically collect certain technical and usage information when you browse the Website. This may include your IP address, browser type, device type, operating system, pages viewed, time and date of access, and referring URLs. This information is collected through cookies and similar technologies and is used to operate the Website, maintain security, diagnose technical issues, analyse general usage trends, and improve the functionality and performance of the Services.
We may receive limited personal data from third-party service providers that assist us in operating the Website and fulfilling orders. These may include payment service providers, logistics and fulfilment partners, hosting providers, email service providers, and analytics providers. Payment details are handled directly by authorised payment processors. We do not store full payment card numbers, and we receive only confirmation and transaction-related information necessary to manage orders, refunds, and disputes.
We use personal data for the following purposes: to fulfil our contractual obligations to you; to communicate with you regarding your orders, deliveries, and enquiries; to prevent fraud, unauthorised transactions, and abuse of our services; to comply with legal and regulatory obligations; and to operate and improve our business. Under UK data protection law, we rely on several lawful bases for processing personal data, including performance of a contract, compliance with legal obligations, legitimate business interests, and consent where required.
We may share personal data with trusted third-party service providers only to the extent necessary to operate the Services. These may include payment processors, shipping carriers, IT and hosting providers, customer support platforms, and security service providers. We do not sell your personal data. Some service providers may process personal data outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.
We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy. Retention periods may vary depending on the type of data and the purpose for which it is processed, including order fulfilment, customer support, dispute resolution, accounting, and legal compliance. When personal data is no longer required, we take reasonable steps to securely delete or anonymise it.
We implement reasonable technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may have rights in relation to your personal data, including the right to request access to the personal data we hold about you, request correction of inaccurate data, request deletion, request restriction of processing, object to certain processing, and request data portability. To exercise these rights, please contact us at box@bellorive.com. We may request reasonable verification to confirm your identity before responding.
The Website is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate steps.
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites, and we encourage you to review their privacy policies before providing them with personal data.
We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a revised "Last Updated" date. Continued use of the Services after an update constitutes acceptance of the revised Privacy Policy.